FAQs

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 48Hrs production time for your order to ship out, Once shipped please allow up to 3-7 days to arrive via USPS. Tracking numbers will be updated 72Hrs after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us at: romeohealthteam@gmail.com

Can I cancel my order?

Please Email us within 12 Hrs of placing the order to have your order canceled. romeohealthteam@gmail.com

I have entered an incorrect address what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at romeohealthteam@gmail.com. If the given address is wrong we can change the address to the correct one within 12 hours. No refund will be given after 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help Keep you Healthy & beautiful! Please send us an email to romeohealthteam@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.